Delivery Policy
Thank you for your interest in our artworks! We strive to provide a seamless and efficient delivery process to ensure that your artwork reaches you safely and in a timely manner. To maintain transparency and tailor the delivery options to your specific requirements, we have implemented the following delivery policy:
- Delivery Quotation: Once you have submitted your interest in an artwork, our team will carefully review your request and provide you with a personalized delivery quotation. This quotation will include all relevant delivery details, such as shipping costs, estimated delivery times, and any additional services available.
- Customized Options: We understand that each artwork and customer’s needs are unique. Therefore, our delivery quotation will take into consideration factors such as the size, weight, fragility, and destination of the artwork. Additionally, we may offer various delivery options, including express shipping, insurance coverage, and tracking services, allowing you to choose the most suitable method for your artwork’s safe arrival.
- Clear Communication: Our dedicated customer service team will promptly communicate with you regarding the delivery quotation. We will provide all necessary information and address any questions or concerns you may have. Please ensure that you provide accurate contact details during the interest submission process, so we can reach you effectively.
- Approval and Payment: Upon receiving the delivery quotation, you will have the opportunity to review and approve the proposed delivery options and associated costs. If you agree with the quotation, we will guide you through the payment process to initiate the delivery arrangements.
- Timely Delivery: Once payment has been successfully processed, we will proceed with the delivery of your artwork. Our team will ensure that the packaging is secure and appropriate for the artwork’s protection during transit. We will make every effort to dispatch your order promptly and provide you with any relevant tracking information to monitor the progress of your delivery.
- International Deliveries: For international deliveries, please note that additional customs duties, taxes, or import fees may apply. These charges are beyond our control and are the responsibility of the customer. It is advisable to familiarize yourself with your country’s customs regulations and fees to avoid any unforeseen expenses or delays.
- Delivery Updates: Throughout the delivery process, we will keep you informed of any significant updates or changes regarding your order. In case of any unexpected delays or issues, we will promptly notify you and work towards a satisfactory resolution.
Please note that this delivery policy is subject to our terms and conditions, which can be found on our website. We appreciate your understanding and cooperation as we strive to provide you with the best possible delivery experience.
If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We look forward to serving you and ensuring a smooth and reliable delivery for your chosen artwork.
Sincerely, Andrew Line